Unsolved Crash\Disconnect for an entire community
Good Evening,
I’d like to speak on the behalf of the Israeli community,
We are a dedicated, competitive community,
but lately we have not been able to fully enjoy our game play experience.
It’s been a month now that we’ve been getting Client crashes, Battle Net client DCs,
During Dungeons, Raids [Azshara down ya’ll] basically, no instance is safe for us.
Members of our community have reached out through support plenty of times,
no proper solution was offered.
being bounced back and forth, we changed internet providers, modems, clean install & have come to the following conclusion;
-DC\Crash happens to members of the WoW Israeli community, regardless of what internet provider you are connected to.
-It happens during ANY available instance, whether you’re hovering over Boralus, or fighting the mightiest bosses BFA has to offer.
With 8.3 upon us, and the “Unique” instance “Horrific Visions” has to offer, we are facing a very challenging time within our ranks,
our guild will fall behind, probably disconnecting during a Vision & losing a valuable Cloak upgrade, groups will disband.
Thus far, people are leaving, they are unable to play the game, can you blame them?
7 crashes per hour are quite tiring.
Most of our community prepurchased Shadowlands, but we fear for the future of our community in the game [I wish to extend that this issue proceeds through all “Blizzard” games, Hearthstone ETC], we feel forsaken, no proper response or solution were given to us, bouncing us off to our internet providers,
Our internet providers investigated, the issue is not on their side,
something in the Blizzard EU servers is messing up with IP from Israel.
Please, Blizzard, we urge you to take the measures needed to guarantee the quality of our game experience, a lot of good people have worked very hard to build this community, please don’t let it all go to waste.
We are able and willing to provide you with a list of Battletags from Israel experiencing this never ending issue,
Please.
Hey everyone.
Thank you very much for taking the time to let us know about these issues.
We would appreciate if you could take the time to make sure that you have gone through the troubleshooting steps in our “Connection Troubleshooting” guide.
This is simply to ensure we can’t resolve the problem with basic troubleshooting steps.
Should the problem persist however we would appreciate if those affected that have also gone through the troubleshooting steps can take the time to provide the information below.
■ Date/time you first experienced the issue :
■ City and country :
■ ISP :
■ Traceroute (created while experiencing the issue) :
■ Pathping (created while experiencing the issue) :
■ WinMTR test (created while experiencing the issue) :
Stop the tests afterwards and post the results here as Preformatted text </>
Hey everyone.
Thank you all for getting back to us and keeping us up to date on these issues.
I want to touch on a few things that was mentioned here. The first is these tests that we have asked for, they don’t have to be exactly when the problem occurs. It is helpful if they are but having some information is better than none.
However, please do note that for us to investigate this further we really do need more information. Someone saying “I have this problem too” is good in terms of trying to understand the impact but it does not help us dig into the specific details as to what is causing this issue.
The second thing is, I understand this is a frustrating situation that leads to other issues such as disconnects or problems trying to raid with your guild. And while we can not deal with those issues here on the forums, please know that the reason we asked for this information is because it is what we need to try and help.
So if you havent done so already please take the time to go through our “connection troubleshooting” steps so that we can rule that out as a possible solution. And if you continue having issues please consider following the instructions above and provide the requested information.
Thank you all.
Fuente