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Welcome – Please Read

PTR Discussion and Bug Report
Kaivax
21-05-2020 00:46:41

Hello!

Welcome to the General Discussion and Bug Report forum for the Warcraft III: Reforged Public Test Realm (PTR).

All posts in this forum are investigated by Blizzard Quality Assurance Analysts. Even if you don’t see a response, we’ve looked at your report.

Should you be experiencing technical issues with your computer, such as driver errors, please head over to the Technical Support forum. For other account issues please use the Blizzard Support site to resolve your issue. The Bug Forums are for bugs!

Forum Ground Rules

Please post respectfully as ALL posts and replies are subject to the Blizzard Code of Conduct.

Each player that comes to this forum is either looking for help, or making a goodwill effort to give us a heads up. Be kind to each other .

While we welcome feedback, this forum is not the appropriate location to discuss intended gameplay mechanics in depth. At times we may venture into discussion territory for the purposes of clarifying a report, but in general, feedback posts will be moved to our General Forums, where further discussion is encouraged.

Do not bump posts without adding new or relevant information to the initial report. Should you wish to report that an issue is still occurring, please make a new posting after a reasonable amount of time has passed.

Report each bug individually – We request that each bug you submit have its own posting, so that we can ensure a proper analyst investigates the contents of it. Bug “lists” need to be passed from one type of analyst to another, which can complicate getting validation on your report.

Please use the search feature at the top of our forum landing to find similar issues. Should you feel your issue is unique, or that related issues are non-relevant, please create a new posting. The exception to this is if the newest thread you can find is older than 2 months, and your issue is still active in the current patch. Please make sure to check our Known Issues List for your report before making a post on the forum.

Please post from the account that is experiencing the issue. It helps us more accurately diagnose any issues that you may be experiencing on the server side.

Bug Writing
When posting a bug, please begin with a one sentence Summary that clearly describes the bug. We should be able to understand the majority of the issue you are reporting by reading your Summary.

Good summary : The tooltip for the Footman’s Defend skill contains a typo.
Bad summary : Bug with defend

After your Summary, include a detailed report of the bug you experienced. Include as much relevant information as you can.

If you have steps and can reproduce them consistently, write them out. This will help our team in reproducing your report, getting into the hands of our developers all the faster.

Types of Bugs
Below are several categories of bug you may encounter during play. We have included the specific information we would like for each bug reported of this type.

Functionality/Design – You are expecting something in the game to work one way, and it’s working another way. This could include skills not functioning properly, computer AI behaving oddly, or a hero completely disappearing after using a skill.

Helpful info to include:

  • Whether you’re in menus or in game.
  • What races/units/maps are affected.
  • Proper name of functionality (tooltips, skill names, skin names etc).
  • Screenshot or video of what’s wrong. (uploaded to the file or media sharing site of your choice)

Compatability – If something is wrong with how the game is behaving with your hardware or peripherals, such as graphics not displaying properly, sounds playing incorrectly or not at all, freezes or performance loss.

Helpful info to include:

  • Whether you’re in menus or in game.
  • Provide your System information (DxDiag.txt or System Profiler) and Variables.txt (found in the Documents folder of our game)
  • Connectivity – Your client’s connection to our service is impacted, or you have issues dealing with login, grouping, matchmaking, chat, or any other issue related to the networking of our game.

Helpful info to include :

  • What region you are connecting to.
  • Run a Pathping and Tracert 4 if you suspect a network issue, and report your findings.

Crashes - When the game crashes, you may be provided with a text entry field, which sends a report directly to our bug database.

  • Provide us details of what you were doing at the time of the crash, as that can sometimes is the only information we have to identify hard-to-reproduce but critical issues.
  • Once you submit the report, you are provided a UUID code. While we will automatically receive your crash report, please feel free to report it here as well, including that UUID code in the posting.

Please Remember
The more specific you can be in any report made to us, the faster we can work towards resolving the issue. Thank you for taking the time to visit our forum and enjoy your stay in Azeroth!

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