Specific issue with users who played once, got disconnected, and then perpetually queued
It seems there is a specific issue with console users who successfully logged in at the start of the beta, 12pm EST for me, and then got disconnected and can no longer get in game. We are stuck in a never ending queue.
I was able to play for about 5-10 minutes and got to the first abandoned town and was supposed to speak to someone. I spoke to a random NPC and the game crashed. Since that 12:15pm EST login, I can no longer get in the game. I go thru a queue of 70-115 minutes, then it attempts to log me in to Battlenet server, and I’’m placed into a perpetual queue that I wait in for around 2hrs with no progress.
I’ve quit, rejoined queue several times, and get the same result. I’ve uninstalled and reinstalled beta. Nothing gets me past that infinite queued that comes after the timed queue.
I’m in NA, East Coast, on a PS5.
Anyone have similar experiences with getting to play at the beginning, get disconnected, and can no longer get it? Or did anyone get in after playing at the start?
Edited with solutions that work
In case Blizzard techs see this. The following solutions worked for some demonstrating it is a Battlenet account issue.
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Logging in with a different PSN/Xbox account already on console and linking it with a new battlenet account when prompted. Does NOT help original account
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Unlinking existing PSN account and Battlenet account and linking to a new Battlenet acccout. Does NOT help original account
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Logging into PC Diablo 4 beta with existing battlenet account which was getting queued locked and playing for a couple of minutes. This forces the account logged into from console to blizzard’s server to disconnect. Then you can log out of PC and log in successfully to console
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Doing the same thing as above but linking you PS battlenet account with and Xbox and then logging into the XBox Diablo beta. This will also force the stuck PS account to forecfully logoff.
Hey all -
Just a heads up - I’m trying to track this with the team. If we can get exact details from individuals on when they were able to get into the game and when they got disconnected that would be helpful? Times will be beneficial when you were in-game and when you were disconnected which then led to the perpetual queues.
FuenteThis is a top issue we are currently tackling right now.
This has been added to the console known issues list.
Thanks everyone that provided extra info. We have enough to properly investigate.
FuenteHi all - The team has implemented a backend fix. Can you all check to see if you can get in?
And no changing the password does not do anything.
FuenteFor those still suck, please make sure you give it a few minutes through the queue. There is still a queue in-game, but you shouldn’t be in it forever.
Also please fully restart your game if you haven’t since my post.
FuenteFor users who are unable to login, when was the last time you had a successful log and gameplay?
FuenteFor console users, are fully closing your games and restarting and trying again? Just want to make sure on that side.
Also what is the exact behavior you guys are seeing if you are still stuck? Is it error codes or is it just the queue message with a timer that transitions to one without a timer and that is it?
FuenteThanks - So users with 34203 error codes appear to be the ones having issues still
Fuente