7 day suspension for abusive chat - huh?
SchmitecJust take a break for seven days. Even though they can not prove it was not you, they dont have to. Get over it.
FuenteThere is an Appeal link, but when I try to follow it, I get an "Ooops, error - please try again" message from the Battle.Net website
Do you mean that when you click on the link in the email that it takes you to an error page? Or that when you try to open a ticket you receive an error?
If the first, I'd link to know what link is being provided in the email so I can forward it to our website team and email team to sort out.
If the second, try modifying your ticket description. There's a website bug we've been trying to chase down that is causing errors when certain words/phrases are used. If you're getting an error during ticket creation then try using just the word "Test" and then if it works you should be able to update the ticket/add a proper description.