BlueTracker

Hi all

We are exploring the issues people are experiencing with some Samsung Galaxy specific devices that use Exynos chipsets. For now, we may disable downloads for this set of devices while we work to address this. Apologies on this and we will be working on getting a fix up and ready as soon as possible.

List of Galaxy specific Exynos chipset affected devices

Galaxy A12

Galaxy A13

Galaxy A21s

Galaxy A51 5G

Galaxy A Quantum

Galaxy S10e

Galaxy S10

Galaxy S10+

Galaxy S10 5G

Galaxy Note10

Galaxy Note10 5G

Galaxy Note10+

Galaxy Note10+ 5G

Galaxy F12

Galaxy F62

Galaxy M12

Galaxy M13

Galaxy M62

Galaxy XCover 5

FYI - A fix has been discovered but will require a new build to be generated and thus a new build to all new players. We will update on timing once we have a better idea on when this will be completed.

Latest update - We expect a new build this week - Once I have a more specific date to address this issue. Once I have a more specific day, I will post it here.

RE: The issue - These chipsets worked during beta but something on that manufacturer front changed that caused this issue to come up with our launch builds. This will be addressed going forward with this new build later this week.

Fix is now live on the Google Play and ONE stores.

https://www.reddit.com/r/DiabloImmortal/comments/v7al71/diablo\_immortal\_exynos\_chipset\_update/

https://us.forums.blizzard.com/en/blizzard/t/diablo-immortal-hot-fix-updates-latest-update-6102222/23544

New hotfix went out to address some devices that still experienced issues due to an Android 12 complication. List is here on the hotfix thread.

Yes. See my posts above. We had a hot fix go out that addressed some Android 12 + Samsung devices with specific chipsets

RE: Samsung A13 / A13 5G models

Despite these devices meeting the minimum requirements for Diablo Immortal, these unfortunately will not work with the game due to Samsung using a 32-bit version of Android which the game does not currently support or run on.

I updated the comment above regarding A13 devices. It sounds like these will never work due to Samsung only using a 32-bit version of Android on these devices and the game doesn't support that. It does meet all other hardware requirements but the OS version is something that the manufacturer implemented is something the game does not support.