BlueTracker

This is a known bug and has priority to be fixed. Thanks for bringing it up.

I wanted to give an update on this bug -

We have multiple folks looking at this bug today between the Diablo team and the Battle.net team.

As soon as we have some info, i’ll be sure to share it, but i first wanted to assure everyone that we’re on it.

Thanks

Hey all,

I wanted to give an additional update on where we’re at. We currently have a fix for the issue but it has to go through testing on our end today at 4:00PM PST. From there, if the fix works as expected, we can push it live.

We’ll keep you informed as much as possible.

Thanks again

Another quick update -

During testing we couldn’t reproduce the party issue once our fix was in, which is a good thing. We’ll continue to do a bit more testing on Clans/Communities and Friends list.

We’ll provide an update tomorrow.

Afternoon -

We want to be very transparent with this update. We have a fix for the party bug that we’ll be deploying at roughly 1:00PM PST.

This fix did not get a lot of testing internally, but we wanted to get it out asap before the holiday weekend. We had the choice between waiting till Tuesday, or getting it out today. We chose to take the risk to better the community playing experience. If, for any reason, this causes issues we can revert.

Thanks again for the patience

Players will have to restart their clients to pick up the fix.

• This fix does NOT fix the level 0 or missing class in the friends list or communities.
• This Fix SHOULD fix the Non-Season and Season party bug.

Let us know if you’re still seeing the issue please and thank you in advance

Thanks all, we’ll keep looking into it as we go.

Thanks everyone for the responses. We’ll continue to look at it and get more things into testing so we can squash this bug.

Sorry for it taking so long with the holiday weekend and all.

Hey all,

Just to give another update now that we’re all back from the holiday break.

We have the team pouring through internal reports of the bug and trying to locate why presence isn’t work correctly. There’s two separate bugs that could be associated with each other: Non-Seasonal/Seasonal Party Bug and the Clans/Communities/Friends List bug that shows players at level 0 and unknown presence. We’re hoping to nail down the party bug first to alleviate any of the gameplay issues and then work on the display bug with Clans/Communities/Friends List.

This isn’t something that’s tied to any maintenance you see through Battle.net.
We’ll get a fix out asap regardless of a planned maintenance or not.

Thanks for sticking through this with us -

Hey Robdoggierob,

We’re continuing to investigate and internally testing many fixes targeted to squash this bug daily. A bit more difficult to nail down unfortunately, but we have made progress in some areas.

We’ll continue to update, but most likely this will require a new build to be produced rather than a hotfix. Once we have a fix that is 100% internally, we’ll communicate it out to everyone.

Thanks again

Morning everyone,

Wanted to make sure we stayed on top of communication for this bug. We’re continuing to look at this daily and trying fixes internally.

We’ve narrowed it down specifically due to the players presence and the party leader losing this presence with other people throughout a gameplay session. A quick and easy way to force an update is to switch onto a non-seasonal character and switch back to the Seasonal character you’d like to play.

We’ll let you know more updates as we go along

Hey all,

Wanted to follow up again so we’re keeping constant communication. We’re currently testing a fix and we’ll know by tomorrow if we’re good.

The fix would deal with a multitude of issues:

• Level 0 in Clans/Communities/Friends List
• Party bug where it states Non-Seasonal Characters can not play with Seasonal Characters.

I know this one has taken a while, and we want to express our thanks and happiness towards the community helping so much with information and support.

We’ll have more information tomorrow and we’ll update everyone

Hey Gimpzor,

The goal is for today, yes. We don’t want to give a specific time, but we’ll communicate patch notes and get it out soon.

Hey all,

Just want to clarify the patch notes. The 2.6.7b Patch will not fix the Seasonal/Non-Seasonal Group Bug. We’re still having that in testing today and will have an update very soon.

Thanks

Hey all,

Wanted to follow up so we weren’t ghosting on communication. We’re continuing to work with folks around the company to nail down a fix for the presence issue, but no further update at this time.

We should have another update on Wednesday this week.

Hey Everyone,

We should be seeing a significant improvement on this particular bug.

Please report if there are issues to do with the following:

• Players that have been logged into the game within the past 5 days have issues where they’re stating "level 0’
• Players are experiencing difficulties creating solo games
• Any issues with joining through the friends list, clan, or community

I appreciate the patience and also the communication from everyone around this issue.

Hello!

This does NOT fix that issue as it’s not specific to Diablo III. We can try and get some information for it to communicate it out to folks.