WOW Purchase failure
vladPRO123Hello, I recently unsubscribed from WOW because I wanted to switch from 1-month sub to 6-month sub method. BTw, my remaining sub runs out in 10 days. When selecting the 6-month sub method it asks me to enter my address and I do so Manually however this message pops up. I have done the troubleshooting methods Blizz suggests and nothing. I saw that other people had issues as well and resolved it by using a different web browser... I have tried 5 different web browsers and nothing works. The issue however isn't just with buying a sub, I can't buy anything else on Bnet app or the website. I have made a new account and tried buying games and the same issue happens. I have tried using my laptop, phone with wifi and mbile data, I went to my neighbors house to try on his computer and nothing works. I have also used his address and nope. Does anyone have any solutions? I have submitted a ticket and they respond with clearing browsing data such as cookies and cache, but I've done that multiple times and it didn't work. Please I really need help. If you have any ideas please respond. Thank you.
FuenteIf it's happening for ALL products on the shop, that may indicate an issue with the payment method. I'd start by going to your account management page and deleting any existing payment methods you have saved: https://account.battle.net/payment
Once those are cleared out, create a new payment method using the card you're trying to pay with. Make sure the information you enter matches exactly the information associated with the card. Also make sure the address the card is registered to matches the address you're entering into the profile. If you are using a pre-paid credit card, make sure you have gone to the website for the card and registered it as well.
If that all still fails to get the purchase to go through, I'd recommend reaching out to your bank/financial institute.
Alternatively, if you have PayPal you could try using that as your payment method instead.
Kalviery26-01-2022 20:20:50vladPRO123I have removed my previous card info on the bnet website and when I click to add new payment info it asks me for billing address. I enter it and hit continue but then an error pops up. "Heads up! Something went wrong. Select another payment method or try again". I don't think it has anything to do with my card. I havnt even entered the card info yet, only the billing address.
FuenteOdd, given that you've tried on different devices/connections. Can you DM me your BattleTag?
