Support for 6 digit two factor authentication
Hi,
My father has a big problem with two factor authentication. He knows his email address and his password, but when he tries to log in, the system send a 6 digit code with his email. There comes the problem. He cannot access that old email address, because his ISP stop the email service. Tried to contact the support, but after two web tickets he get this response:
For assistance with this particular issue, you will need to contact a Game Master on a Live Chat. Live Chat is currently available weekdays from 11:00 - 15:00 PST (subject to change without notice depending on availability). When Live Chat is available, you can open one on the page below.
The main problem is that Live chat is always says: “Unavailable”. We tried it in Firefox, Chrome, Internet Explorer, Edge, Android browser but always get the same message.
How can we contact Blizzard?
Thank you for your help.
For Authenticator’s it’s usually because we require Account verification which may require some form of ID.
You can send in a new ticket here, simply select the option for can’t log in and can’t access the email.
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