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Does it frustrate anyone else that we see developer responses to things like fan art or other fluff but almost never see discourse on suggestions or feedback (criticism)?

Reddit | heroesofthestorm
BlizzAZJackson
25-06-2020 21:54:02
Sir_Bifi

The comment on artwork is easy and always positiv.

Discussing more serious events is not, if you dpn't want to give a meaningless answer. Even if you say: “We are looking into it“, Players will expect you to adress that matter now in the next patch. You're putting yourself on a timer and if you can't deliver the shitstorm begins. It's much safer to just read, get input and react on your own schedule.

I think we have a pretty good track record of responding to criticism and game feedback pretty often, so I take a bit of issue with the idea that we don't engage with the community or have hard conversations.

Just a couple of very recent examples:

https://www.reddit.com/r/heroesofthestorm/comments/gwebhg/tanks_have_not_had_a_real_patch_in_over_a_year/

https://www.reddit.com/r/heroesofthestorm/comments/go2b5n/looking_for_feedback/

These kinds of posts take a lot of time to write and edit, and this comes with the balancing act of using the time to make posts like these vs. a whole lot of other things that I need to do to actually make changes and improvements to the game.

As far as why we don't respond to everything right away, there are a multitude of reasons. A few of which are:

  1. It takes an incredibly large amount of time, and depending on what we are presently working on that time can be better spent in other ways.
  2. It's very easy to theorize how things can go wrong, but seeing what's actually happening and how to solve problems takes time and discipline. Reacting too quickly leads to more lost time down the road
  3. It's important that we're aligned on how we feel about changes and what we want to do before we put out public messaging. As an example, if I just go off and post my opinions on various heroes, anomaly changes, and features that I want to have, that may not align with what the team thinks, wants, or has the capacity to do in a time frame that my post would imply. If we haven't talked about these things a a team after looking at results of changes yet, then the public will only see my opinion and it won't jive with what decisions we as a team are actually making.

I hope this gives you some understanding as to some of the reasons why you don't see dev responses as quickly or as often as you may like. The fact is that we are here, we are connected to the community, and we are committed to continually improving the game.

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