Regarding the September Prime Gaming Reward
With the Shop recently having Owl Guardian Mercy available for purchase, all players who bought the skin between August 29 - September 7, 2023, have received a full Overwatch Coins refund and still own their items. If you purchased the skin during that time frame, you should now see the Overwatch Coins credited back into your account. There is no need to start a ticket with Blizzard Customer Service to request a refund. You will need to restart your game client to see the Coins added back to your account.
If you do not have this skin already, you can claim it and add it to your collection when you connect your Prime Gaming account to Battle.net. Learn more on Prime Gaming for details.Fuente