[deleted by user]
Dalarrus/u/kalviery Are bans like this intentional?
It seems like something that could have very easily been caught up in an automatic sort of thing.
FuenteAccount penalties stack, meaning this account had previously been silenced for a chat infraction which made their next infraction a suspension. Future infractions will result in longer suspensions as they continue to stack, up to and including permanent account closure.
As for the chat itself included in the screenshot - when someone is appealing an account penalty, the support website will provide someone with a sample of recently reported chat to give them an idea of what they might have said that got their account investigated. There could be multiple instances of chat that were reported and this does not provide the chat from every report that contributed to an investigation. There's likely more chat that wasn't shown here that would have resulted in the decision to penalize the account.
Because this screenshot is from the process you go through to open an appeal ticket, I would expect the OP has continued to the next step and created their ticket for the Game Masters to review. The Game Masters will be able to see all of the instances of reported chat that led to this penalty and will be able to determine whether or not the penalty was accurate.